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Service Overview


Abalon - Exceptional IT Services

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Service Overview


Abalon - Exceptional IT Services

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  • Full UK coverage, providing project & deployment support, technical resource and recruitment services.

  • We’re obsessed with build long-lasting relationships with our customers, so we can deliver a seamless outsourced service experience. 

  • Our senior team have decades of industry experience, having worked for and supported many of the UK’s biggest and best IT companies.  

  • Building bespoke solutions for a wide variety of clients in the retail, finance, banking, education and government sectors.

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What We Do


Our THREE primary services: Projects, Resource & Recruitment

What We Do


Our THREE primary services: Projects, Resource & Recruitment

Projects & Deployments

A comprehensive range of services to support your next IT project. We'll support you with scheduling, technical resource, deployment teams, PMO and IMAC activity.

On-demand Resource

Instant access to our white-labelled team of over 200 highly experienced IT engineers and technicians, based throughout the United Kingdom and Ireland.

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Recruitment

We also find the best candidates for permanent, temporary, fixed-term contract and temp-to-perm vacancies, specialising in the IT and retail industries.

Projects


Deployments of all sizes - expertly delivered

Projects


Deployments of all sizes - expertly delivered

Our Operations team will work closely with you to ensure that every aspect of the process is planned, executed and completed to your specific requirements. 

We offer project management services that span every size of requirement; from a simple resource-only model through to a fully outsourced project management solution:

  • Engineer deployment & management

  • Resource management 

  • Escalation management

  • Reporting & tracking

  • Project wash-up

  • Initial stage planning

  • Dedicated Project Managers

  • Technical scripts & working instructions

  • Pilots & test deployments 

  • Scheduling & routing

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Resource


Top quality IT service engineers and technicians

Resource


Top quality IT service engineers and technicians

UK-wide COVERAGE

  • We have over 200 multi-skilled, field-based & workshop engineers

  • It’s a white-label service; our engineers are completely unbranded with a professional dress code

  • All Engineers are background checked, with reference and background checks completed pre-deployment

  • We use a hybrid outsource & recruitment model to create bespoke resource solutions that best fit our clients’ requirements

  • We help clients react quickly to short-term volume spikes without the risk of becoming over-resourced once demand reduces  

  • Full national coverage, including deep-field and offshore locations


Experts On-Demand

  • Utilise our engineers on everything from a one-off job through to a multi-location, multi-week deployment programme
     
  • No minimum job volume or spending requirement - clients are always free to decide what level of outsourcing works best for them
     
  • Cover for sickness, holiday cover, large-scale deployments, product recalls/reworks and so on
     
  • Cover deep-field areas more economically than using internal resource on high mileage, time-consuming and productivity sapping journeys. Abalon engineers are closer, allowing us to react quickly and still be cost effective
     
  • Engineers are also available early mornings, evenings, nights and at weekends in most locations, UK-wide
     
  • Same Day, Next Day and  Next Business Day options available

Ensuring Quality & RESULTS

  • Client-specific Working Instructions (WI) and process documentation for each job type and/or project which are re-issued to engineers with every job and updated continuously
     
  • Customers can choose to have client-specific processes and sign-off sheets
     
  • Variable payment options to best suit your requirements; from a fixed cost per job through to hourly, daily &weekly tariffs
     
  • Dedicated Account Manager for every client
     
  • Regular client review meetings

 

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Intalls, Moves & Changes


IMAC and Relocation Services

Intalls, Moves & Changes


IMAC and Relocation Services

You can utilise Abalon for all types of IT Installs, Moves & Changes (IMACs) – nothing is too small or too big. Our resource is available throughout UK, with only minimal notice, including deep field areas that aren’t always easy or economical to cover via your internal team.

To minimise disruption to your business, IMAC activity can be completed in evenings, overnight or weekends. We can also schedule activity on public/bank holidays. 

As every customer has unique requirements, we have flexible pricing options to suit every situation.

TECHNICAL Skillsets


A wide variety of experience & skills

TECHNICAL Skillsets


A wide variety of experience & skills

ENGINEER

Overview of Skills

  • Completes jobs following scripted processes with some ability to work part-scripted/unscripted
  • Can be field-based or workshop-based
  • Good soft skills for deskside support roles
  • Can work unsupervised

Additional Info

Good general experience (2-3 years) of IT engineering & support in numerous sectors, including:

  • Retail, Banking, Education, Public Sector, Sports & Leisure, Hospitality, Manufacturing, Document Solutions and Hardware Suppliers

Typical Deployments

Engineers are typically deployed on the following types of deployments:

  • EPOS swapout/breakfix, ATM breakfix, Breakfix, Hardware & software repair, Deployment projects, Office installations, Office decommissioning, Floorwalking and deskside support and Onsite printer support

Common Technologies

Engineers will have experience of the following devices and technologies:

  • EPOS, ATM, Desktop, Laptop, Tablet, Smartphone, Printer, Multi-function Devices (MFD), Handheld scanners and VOIP

SENIOR ENGINEER

Overview of Skills

  • Excellent organisational and leadership skills - can supervise and manage other engineers onsite
  • Excellent soft skills - can act as primary customer liaison
  • Collate and return data/reports
  • Can work with or without scripted processes

Additional Info

Excellent experience (5+ years) of IT engineering and support projects in numerous sectors:

  • Retail, Banking, Education, Government, Public Sector, Sports & Leisure, Hospitality, Manufacturing, Document Solutions, Hardware Suppliers

Typical Deployments

Engineers are typically deployed on the following types of deployments:

  • EPOS swapout/breakfix, ATM breakfix, Breakfix, Hardware & software repair, Deployment projects, Office installations, Office decommissioning, Floorwalking and deskside support and Onsite printer support
  • Onsite supervision of other Abalon engineers, Project coordination and management, Onsite lead for large single-site deployments, Data collation and reporting

Common Technologies

Engineers will have experience of the following devices and technologies:

  • EPOS, ATM, Desktop, Laptop, Tablet, Smartphone, Printer, Multi-function Devices (MFD), Handheld scanners and VOIP
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Specialist Services


AV, Servers, Networking & Cabling

Specialist Services


AV, Servers, Networking & Cabling

UK-wide Consumer & Corporate AV Services

AUDIO/VISUAL*

CONSUMER

- TV

- Satellite

- Aerial

- Wall mounting

CORPORATE

- Digital whiteboard

- Projector

- VOIP systems

- Audio & Video conferencing

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SERVERS & NETWORKS*

HARDWARE INSTALLATION

 - Installation

 - Commissioning

HARDWARE MAINTENANCE

 - Swap-out options

 - 4Hr/8Hr/Next Day response

RELOCATION & DE-INSTALLATION

- Mainframes

- Storage arrays

- Call centres

- Head offices

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CABLING*

STRUCTURED CABLING

 - Cat 5e, Cat 6 and Cat 7a

- CW1308 Voice

- Fibre

WIRELESS NETWORKS

- Site surveys

- Network design & security

- Installation & deployment

- Fluke testing & certification

*Please note, specialist services are not available in all locations. Please contact us to discuss your requirements and check availability - 0208 111 1011

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Recruitment


Talk To Us About Your Recruitment Needs

Recruitment


Talk To Us About Your Recruitment Needs

CONTRACTORS

Utilise short-term placements to cover sickness, holidays or unexpected increases in demand

Long-term placements are an ideal option to allow companies to bring in a specific skillset for a fixed timescale without having to commit to permanent positions - ideal for project teams and deployments

PERMANENT

Vacancies can be fulfilled at either a percentage of starting salary or at a fixed rate per hire. 

In the unlikely event we can’t find you the perfect person, it won’t cost you a penny.


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REC Membership

Abalon are members of the Recruitment and Employment Confederation (REC) and the Institute of Recruitment Professionals (IRP)

You can find out more about REC at their website: www.rec.uk.com

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Founders Statement


Founders Statement


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We believe that every business should have a resource partner that understands and embraces their values, standards and methodology.

We’ll ensure that your key principles are supported at all times throughout the service life-cycle. Enabling you to expand your service capabilities, even for short periods, without watering down your brand or compromising your operational standards.

Our team look forward to working with you.
— Alan Scott and Minesh Patel

Contact US


Contact US


Head Office

35 New Broad Street
London, England,
EC2M 1NH
United Kingdom

Phone: 0208 111 1011

Email: info@abalon.co.uk

LiveChat: Click on the chat box at the bottom-right of any page