Projects & Deployments


Supporting Your Project Pipeline

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Projects & Deployments


Supporting Your Project Pipeline

THE PROJECT LIFE CYCLE

Our team are here to support you at every stage of the process

We can support your business with projects and deployments of all sizes. From resource only requests or scheduling, through to a fully outsourced PMO solution, our team will work closely with you to ensure that every aspect of the deployment is planned, implemented and completed to your specific requirements.

Every project is different, so it’s vital that we give you a pricing structure that works best for each project’s specific requirements. Once we understand what you require we’ll build a commercial proposal that will be the most cost-effective based on your needs: per intervention, per hour, per day etc.

 
Abalon lifecycle.png
 

INITIATION

  • Project scope
  • Project budgeting
  • Project management
  • Consultancy

PLANNING

  • Hardware deployments – laptop, desktop, tablet,
    EPOS & smartphone
  • Software & firmware upgrades
  • OS migrations
  • Desk side support
  • Openings, closures & relocations
 

CONTROL

  • Scheduling
  • Booking resource
  • Writing technical scripts & working instructions
  • Completing pilots and test deployments

MANAGEMENT

  • Engineer deployment & management
  • Customer relationship management
  • Reporting
  • Escalation management

CLOSURE

  • Revisits & mop-up locations
  • Wash-up
  • Project learnings documentation
  • Project sign-off

Case Studies


Case Studies


EPOS REFRESH
UK Retailer

Our customer was updating their EPOS hardware platform to an updated version throughout their full UK estate.

Our engineers visited all locations throughout the project, installing the new hardware and removing the old. They also provided hands-on support to site managers during the sign-off process to ensure a smooth transition for all employees.

This activity was completed throughout the night to minimise any commercial impact on sales.

CHIP & PIN REFRESH
UK Retailer

Our customer needed to update their chip & pin devices to the latest contactless hardware.

Our engineers completed P2PE-compliant installations at over 300 retail locations throughout the UK.

Despite these installations taking place during normal business hours, disruption to the client was kept to an absolute minimum throughout the project.

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EPOS AUDIT
UK & European Retailer

This customer was looking to complete a full hardware refresh but need more accurate data on the devices currently deployed throughout it's estate.

Our engineers visited all of the customers retail locations throughout the UK & Europe, completing detailed audit surveys and capturing photographs of store layouts and configurations.

At the end of the audit process we supplied a the customer with a complete asset registry which they are using to plan their upcoming hardware refresh project.

OS MIGRATION
UK Government Department

This customer was migrating all of their users, including both fixed-location users and remote users, from Windows XP to Windows 7.

Resource was required at all of the client’s office locations throughout the UK to complete a data back-up, migrate the user’s OS and then re-install the users profile and data.

This activity was successfully completed for more than 4,000 users in 30+ locations within a challenging 8-week period.

FIRMWARE UPGRADE
UK Delivery Company

This company needed to urgently complete a critical firmware upgrade in the hand-held devices used by their delivery teams.

As the devices were in constant use, the upgrade could only be completed during a short window of downtime each day. The critical nature of the upgrade and the limited time available each day meant that our customer found it challenging to complete the project using only internal resource.

We worked closely with their project team to create a combined schedule, working together to complete the project on time and in budget.

DESKSIDE & 1ST LINE
UK Estate Agent

This customer was migrating their email platform to an updated version throughout their estate.

Our engineers were on-site at locations throughout the UK each day, providing hands-on support to ensure a smooth transition for employees as their accounts were migrated.

We also supported the project with embedded 1st line support engineers at the customer’s London-based head office throughout the lifecycle of the project.